Customer Service Survey Results!

Do you find out what your clients think of your customer service?

We decided to reach out and get some feedback, our results are shown below.

http://www.zoomerang.com/Shared/SharedResultsSurveyResultsPage.aspx?ID=L24NF96UHNZM

Digital, Programmable Light Switch & Installation - $130

Heavy Duty Digital 7-Day Timer Switch

Would you like to improve your homes security?

• Lighting is a deterent for criminal acitivy
• Lighting increases visibility of your home and what's happening around it
• Lighting is an important safety measure to take while away on vacation

Timed Lighting can also be an energy savings!

We provide you with an - Indoor digital wall switch timer with flushmount design, 6 On/6 Off settings per day, controls lighting including fluorescent and heavy-duty loads such as fans and appliances, easy-to-set programming. Set it once and never set it again; follows daily changes in sunrise/sunset times. Battery backup guards against memory loss and replaces any standard wall switch.

Garage Floor Cleaning Tip

Did you know that prolonged exposure to road salts can cause spalling of your garage floor? (Spalling is a result of water entering brick, concrete or natural stone and forcing the surface to peel, pop out or flake off. This is because there is salt in water. Salt pushes outward from the inside. Eventually, spalling can cause crumbling and destruction of a structure.)

Here is a fun and easy trick to help prevent damage to your garage floor:

1.    Sweep your garage floor with a large brush broom.

2.    Shovel a few of small piles of snow into your garage.

3.    Sweep it around, let it sit for a little while (30 – 60min)

4.    Sweep the snow out.

Along with that snow goes the salt build-up on your floor, the dirt and grime that has collected after having your garage closed up and your vehicles dragging in the weather from roads. 

Try this once a month during the winter months to prolong the life of your garage flooring.

2010 Reviews for Spectrum Home Services

12/15/10 ✰✰✰✰✰
Review by a Neighbor in Westmont, IL
Project: Fall / Spring Yard Clean Up
they were excellent

12/14/10 ✰✰✰✰✰
Review by Linda M. in Wheaton, IL
Project: Fall / Spring Yard Clean Up
Spectrum did a wonderful job! Not a leaf in sight! We would definitely recommend their services.

11/29/10 ✰✰✰✰
Review by a Neighbor in West chicago, IL
Project: Fall / Spring Yard Clean Up
Good communication, fair pricing and prompt service. I have already recommended Spectrum Home Services Of DuPage County, Inc to several friends!

11/29/10 ✰✰✰✰✰
Review by a Neighbor in Wheaton, IL
Project: Fall / Spring Yard Clean Up
Fabulous communication, professional workmanship.

11/23/10 ✰✰✰✰✰
Review by a Neighbor in Naperville, IL
Project: Fall / Spring Yard Clean Up

11/09/10 ✰✰✰✰✰
Review by a Neighbor in Plainfield, IL
Project: Fall / Spring Yard Clean Up
Very friendly and easy to work with as well.

11/03/10 ✰✰✰✰✰
Review by Holly B. in Downers grove, IL
Project: Fall / Spring Yard Clean Up
Although I did not ask to have the leaves removed from the backyard, they did it anyway. Very pleased!
 
10/18/10 ✰✰✰✰✰
Review by John K. in Naperville, IL
Project: Aerate a Lawn
Lawn aeration was the service. Receieved immediate response to servicemagic.com posting. Sales by phone and in person for estimeate was professional and low key. Call back after visit by sales rep yileded an additonal 10% discount. Service itslef was as promissed in both size and depth of plugs. Management followed up with a call and payment was easy via phone. JK

10/12/10 ✰✰✰✰✰
Review by Amy M. in Naperville, IL
Project: Aerate a Lawn
Kevin is great! He is knowledgeable, courteous, and prompt. Got the job done in a timely manner and had great follow-up communication. He is a little higher priced than other contractors, but his service and attention to detail is well worth it!!

09/24/10 ✰✰✰✰✰
Review by a Neighbor in Wheaton, IL
Project: Fall / Spring Yard Clean Up
Excellent experience with this company! On time, great job, very professional, and left everything clean and neat.  Would highly recommend them.

09/16/10 ✰✰✰✰✰
Review by Jim W. in Naperville, IL
Project: Aerate a Lawn
Received an email from them right away containing a quote which was very reasonable. Called them and set up an appointment on the day they said they could be here in the original email. They arrived on the specified day close to the designated time and performed the aeration in an efficient and friendly manner with new looking equipment. After the job was finished, they blew plugs off driveway and sidewalk and even swept remaiing debris off walk. I'm very pleased with the job and would recommend Spectrum Home Servoces and Service Magic to anyone.

09/07/10 ✰✰✰✰✰
Review by Krisan M. in Plainfield, IL
Project: Mow Grass and Maintain Landscaping
Once I submitted my name to be contacted, they called me BEFORE i even was finished reading about them on the Internet. They are very pleasant to work with and seem to be very trustworthy also. They keep me well informed and work hard to keep me happy!

08/23/10 ✰✰✰✰✰
Review by Matthew C. in Downers grove, IL
Project: Hire a Handyman
Kevin worked with the highest possible attention to details. He never slowed down or compromised any quality of work. His work was outstanding, as he went FAR above the minimum level of quality. I highly recommend Kevin and Spectrum Home Services!!

08/16/10 ✰✰✰✰✰
Review by John F. in Carol stream, IL
Project: Mow Grass and Maintain Landscaping
Excellent job!  Plan on using again.
  
07/24/10 ✰✰✰✰✰
Review by Linda B. in Downers grove, IL
Project: Hire a Handyman
kevin was nice told me every thing that was wrong and did a great job while he was here.

07/15/10 ✰✰✰✰✰
Review by Sara Y. in Aurora, IL
Project: Hire a Handyman
Kevin installed 2 new porch columns for us. The old ones got rotten. He replaced them with 2 fiberglass columns. He is very detail oriented. He came twice before the job to measure the columns and made plans of how to better position them. He made 2 wood blocks to put on top of the columns to make them fit nicely. His did an excellent job and also cleaned up after the work. We are very satisfied with his work. We recommend him highly.

Benefits of Home Humidification

Dry air doesn't only affect the people who live in the home. Dry air can also damage furniture, wood floors, trim, molding, and paint in your home. A humidifier not only helps those in your home breathe better, but it also helps maintain the air in your home at a comfortable level for everything inside it. Furthermore, air that's too dry makes the temperature feel colder than it actually is. Humidification works in conjunction with heating devices to keep you warm during the winter as well as save you money on your heating bills.

Humidifiers, by sending small molecules of moisture into the air, can help keep you healthier and extend the life of your furniture.  The optimum humidity level in a house is generally 35 - 40 percent, anything above that can induce mold. An easy way to tell if you have too much humidity in your home is to look at your windows. If there is moisture on the glass, cut back on your humidifier use.  You can also purchase a humidity gauge. 
http://www.target.com/s?keywords=humidity_gauge&AFID=google&CPNG=home%20decor3&LNM=Humidity%20gauge&LID=25p6491474&adgroup=clocks&MT=broad&KID=6e467c5f-5b95-a2e9-738e-000065198961&ref=tgt_adv_XS000000

If you are interested in finding out more about what humidification options would be best for you, your family and home please contact us (630) 946-6605 or chicagoinfo@spectrumhomeservices.com

You can even find cute humidifiers for your bedroom like this one...

Traveling Safely During the Holidays

Here are some important links for travel information:

Transportation Security Administration - http://www.tsa.gov/travelers/index.shtm

Travel Forecast - http://www.travelforecast.com/

Directions – http://maps.google.com

Many people are traveling this time of year, so planning ahead is smart.  Keep track of weather, whether you are traveling on the roads or by air.  Be sure to know your route and have it printed out.  If you have layovers, if there is construction going on- all of these things can delay and cause stress while traveling. 

At this point most of your travel plans should be arranged so what can you do to make sure things play out smoothly:

1.    Have your information easily accessible, whether on a mobile device or printed out on paper (recommended since technology is never 100% reliable).  Keep directions, flight information, itineraries where you can easily reference them.

2.    Keep your energy up, make sure to get plenty of sleep the night before travel and have a bottle of water and snack with you.  If there are long lines or things are closed while on the road, having your own supply will help. 

3.    Have some cash in your wallet.  Just in case an emergency does come up, cash is always smart to have readily available.

4.    Keep an extra set of clothes in your carry on or travel bag.  Just in case the climates change from your starting point to ending point.  Also, if you need to layer up or have a spill, this is always a smart move.  If you have children traveling with you this is a VERY smart move.

5.    If traveling by vehicle, an inspection before you leave to check fluids, tire pressure and so on.  Also, plan out restroom and gas stops along your journey.  Remember:  Children, pets and adults need to stop, eat, rest and take a break to ensure a safe and comfortable journey.

6.    Entertainment:  portable DVD players, road games, books, think of things to do with your family that will keep everyone interested and entertained during your journey.

Be safe and enjoy your holidays!

Fire Safety - Holiday & Cold Weather Prevention Tips

Heating Equipment Safety
Heat Equipment is a leading cause of home fire deaths. Almost half of home heating equipment fires are reported during the months of December, January, and February. Some simple steps can prevent most heating-related fires from happening.

• Keep anything that can burn at least three feet away from heating equipment, like the furnace, fireplace, wood stove, or portable space heater.
• Have a three-foot “kid-free zone” around open fires and space heaters.
• Have a qualified professional install stationary space heating equipment, water heaters or central heating equipment according to the local codes and manufacturer’s instructions.
• Have heating equipment and chimneys cleaned and inspected every year by a qualified professional.
• Remember to turn portable heaters off when leaving the room or going to bed.
• Always use the right kind of fuel, specified by the manufacturer, for fuel burning space heaters.
• Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be cool before putting them in a metal container. Keep the container a safe distance away from your home.
• Test smoke alarms monthly.

Thanksgiving Safety
The kitchen is the heart of the home, especially at Thanksgiving. Make sure to keep it and your family safe.

• Stay in the kitchen when you are cooking on the stovetop so you can keep an eye on the food.
• Stay in the home when cooking your turkey and check on it frequently.
• Keep children away from the stove. The stove will be hot and kids should stay 3 feet away.
• Be aware the steam or splash from vegetables, gravy or coffee could cause serious burns.
• Keep the floor clear so you don’t trip over kids, toys, pocketbooks or bags.
• Be sure electric cords from an electric knife, coffee maker, plate warmer or mixer are not dangling off the counter within easy reach of a child.
• Keep matches and utility lighters out of the reach of children — up high in a locked cabinet.
• Never leave children alone in room with a lit a candle.
• Make sure your smoke alarms are working.  Test them by pushing in the button.

Holiday Decorating Safety
Be careful when buying and putting up your holiday decorations.  Things to consider...

• Choose decorations that are flame resistant or flame retardant.
• Keep lit candles away from decorations and other things that can burn.
• Use lights that have the label of an independent testing laboratory. Some lights are only for indoor or outdoor use, but not both.
• Replace any string of lights with worn or broken cords or loose bulb connections.
• Connect no more than three strands of mini light sets and a maximum of 50 bulbs for screw-in bulbs.
• Use clips, not nails, to hang lights so the cords do not get damaged.

Christmas Tree Safety

As you deck the halls this holiday season, be fire smart. A small fire that spreads to a Christmas tree can grow large very quickly.

Picking the tree

• If you have an artificial tree, be sure it is labeled, certified, or identified by the manufacturer as fire retardant.
• Choose a tree with fresh, green needles that do not fall off when touched.

Placing the tree

• Before placing the tree in the stand, cut 1–2” from the base of the trunk.
• Make sure the tree is at least three feet away from any heat source, like fireplaces, radiators, candles, heat vents or lights.
• Make sure the tree is not blocking an exit.
• Add water to 

After Christmas
Get rid of the tree after Christmas or when it is dry.  Dried-out trees are a fire danger and should not be left in the home or garage, or placed outside against the home. Check with your local community to find a recycling program. Bring outdoor electrical lights inside after the holidays to prevent hazards and make them last longer.

Thanks to the National Fire Protection Agency (NFPA) for such useful information.

For great safety tips sheets – ready to print out.  Please go to:

http://www.nfpa.org/itemDetail.asp?categoryID=1979&itemID=46567&URL=Safety%20Information/Safety%20tip%20sheets